Privacy Policy

Total Restoration & Emergency Services, LLC
Effective Date: March 30, 2026

Total Restoration & Emergency Services, LLC ("Company," "we," "us," or "our") is committed to protecting the privacy of visitors to our website, https://www.totalrestores.com ("Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website.

1. Scope

This Privacy Policy applies to all visitors, users, and others who access or use the Website. It governs information collected through online interactions, including forms, cookies, comments, and analytics tools.

2. Information We Collect

2.1 Information You Provide to Us

We may collect personal information that you voluntarily provide through forms on our Website, including:

Name
Email address
Phone number
Physical address
Message content

This information may be collected when you:

Submit a contact form
Request services or additional information
Sign up for a newsletter, if offered

2.2 Automatically Collected Information

When you visit the Website, we may automatically collect certain technical and usage information, including:

IP address
Browser type and version
Device type
Pages viewed
Time spent on pages
Referring website or source

2.3 Comments

When visitors leave comments on the Website, we collect the data shown in the comments form, along with the visitor's IP address and browser user agent string to help detect spam.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to determine whether you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible to the public in the context of your comment.

2.4 Media

If you upload images to the Website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the Website may be able to download and extract location data from images posted on the Website.

3. How We Use Your Information

We may use the information we collect to:

Respond to inquiries and service requests
Communicate with you regarding our services
Improve Website functionality and user experience
Monitor and analyze usage and performance trends
Detect, prevent, and address spam, fraud, or misuse

4. Cookies and Tracking Technologies

We use cookies and similar technologies to support Website functionality, improve user experience, and better understand how visitors use our Website.

4.1 Comment Cookies

If you leave a comment on our Website, you may opt in to saving your name, email address, and website in cookies. These cookies are for your convenience so that you do not have to fill in your details again when leaving another comment. These cookies may last for one (1) year.

4.2 Login Cookies

If you visit our login page, a temporary cookie may be set to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When an authorized administrator logs in, cookies may be set to save login information and screen display preferences. Login cookies typically last for two (2) days, and screen option cookies may last for one (1) year. If "Remember Me" is selected, login access may persist for two (2) weeks. If the user logs out, the login cookies are removed.

4.3 Editor Cookies

If an administrator edits or publishes content, an additional cookie may be saved in the browser. This cookie includes no personal data and simply indicates the post ID of the article just edited. It expires after one (1) day.

4.4 Analytics and Advertising Technologies

We use third-party tools that may place cookies or similar tracking technologies on your device, including:

Google Analytics
Google Ads
Meta/Facebook Pixel
Microsoft Clarity
Google Search Console

These tools may collect information about your device, browsing behavior, and interactions with the Website for analytics, performance measurement, and advertising purposes.

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect Website functionality.

5. Embedded Content from Other Websites

Articles or pages on this Website may include embedded content such as videos, images, articles, or social media content. Embedded content from other websites behaves in the same manner as if you visited those websites directly.

These third-party websites may collect data about you, use cookies, embed additional tracking technologies, and monitor your interaction with that content, including if you have an account and are logged in to those websites.

6. Newsletter Sign-Up

The Website may include a newsletter sign-up form. If you choose to subscribe, we may collect the information you provide for the purpose of communicating with you. At this time, newsletter correspondence is handled manually and not through a bulk email marketing platform.

7. Who We Share Your Data With

We do not sell or rent your personal information.

We may share information only in the following limited circumstances:

With third-party providers that support analytics, advertising, or Website functionality, such as Google, Meta, and Microsoft
When required to comply with applicable law, legal process, or enforceable governmental request
When necessary to protect the rights, property, or safety of the Company, our users, or others

If you request a password reset, your IP address may be included in the reset email.

8. How Long We Retain Your Data

If you leave a comment, the comment and its metadata may be retained indefinitely. This allows us to recognize and approve follow-up comments automatically rather than holding them in a moderation queue.

For users who register on our Website, if any, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time, except that they may not be able to change their username. Website administrators can also see and edit that information.

Contact form submissions and related correspondence may be retained as needed to respond to inquiries, maintain business records, and support ongoing customer service needs.

9. What Rights You Have Over Your Data

If you have an account on this Website, or have left comments, you may request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

You may also request that we erase personal data we hold about you. This does not include any data we are required to keep for administrative, legal, or security purposes.

To make a privacy-related request, please contact us through our Contact Us page at https://www.totalrestores.com/contact/.

10. Data Security

We use reasonable administrative and technical safeguards to help protect your information. These measures include HTTPS encryption, SSL protection, and restricted administrative access.

However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

This Website is intended for homeowners and adults seeking information about emergency restoration services. It is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

12. Third-Party Links

Our Website may contain links to third-party websites, including social media platforms and external content providers. We are not responsible for the privacy practices, content, or security of those third-party websites.

13. Hosting

Our Website is hosted through CIRRIUSbusiness.com Hosting Company on a shared hosting plan. Hosting providers may have access to server-level logs and technical data as part of their hosting and support services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational needs. Any updates will be posted on this page with a revised effective date.

15. Contact Information

If you have questions about this Privacy Policy or about how your information is handled, please contact us through our Contact Us page:

https://www.totalrestores.com/contact/

16. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.